SHIPPING AND RETURN

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SHIPPING

All our pieces  are free shipping from Madrid, Spain.

MNEMŌSINE pieces are handcrafted and  made to order, so it can take from  three to four weeks before shipping.

MNEMŌSINE  will not replace items shipped to the wrong address, please double check your delivery address before checkout, MNEMŌSINE will not be responsible for locating the package if an incorrectly address was entered at checkout.

MNEMŌSINE  is not responsible for packages that are lost in transit.

Email us with any questions hello@mnemosine-jewelry.com

REFUND POLICY

All MNEMŌSINE'S jewelry is handcrafted and made to order pieces, which means they cannot be returned as they are exclusively made for you.

If you have any doubts about the size or metal, please read carefully the description of each piece.

If you are not sure about your ring size, find instructions  in the size section found on the menu.

If you are still not sure about something, please send us an email at hello@mnemosine-jewelry.com and we will be more than pleased to help you.

If your piece of jewelry was damaged or it does not match your ordered specifications, please contact us as soon as possible to find a solution within 48 hours.

A receipt or proof of purchase is needed from the customer to complete your return.

Once your return is received  we will inspect it and send you an email to notify you and let you know we received it.

In case of a refund, we will notify you and it will be processed to your credit card within a few days.

Please make sure the jewelry is returned in its original packaging and we advise to track and insure it with a courier, we are not responsible for jewelry that has been lost in transit or damaged.

Please if you have any questions regarding SHIPPING AND RETURN send us an email and we will answer as soon as possible. 

We are a small business and we try to do our best by making you happy with our jewelry and philosophy of life.

Thank you!

hello@mnemosine-jewelry.com